Review responses
Human-reviewed replies to new Google reviews, in your brand voice, in German or English. We check twice weekly and prepare drafts within two working days of each check.
FOR PEOPLE WHO LOOK AFTER PEOPLE
Every guest has a voice.
Make yours count.
For hotels, restaurants, cafés, bars, holiday rentals, property managers and hospitality businesses of every kind.
Thoughtful review replies. Clear guest insights. More time to focus on the experience you deliver.
Request your free audit
A LITTLE MORE ATTENTION. A LOT MORE CLARITY.
Your reputation deserves
the same care as your guests.
Reviews arrive while you’re managing arrivals, service and the unexpected. HOSPLIN helps you keep the conversation going, with replies that sound like your business and a clear view of what guests are telling you.
HOSPITALITY EXPERIENCE, APPLIED
Built on hospitality experience.
HOSPLIN brings hands-on experience in restaurant management and hotel food-and-beverage operations to online guest feedback. We understand that reviews reflect real service moments: the welcome, the wait, the meal and the way a concern is handled. Our work combines thoughtful replies with practical suggestions your team can use.
WHAT WE TAKE CARE OF
Good service continues
after the visit.
Guest-feedback insights
A concise monthly report bringing together recurring praise, common concerns and the details worth your attention.
Practical improvements
Suggestions grounded in guest feedback, helping your team decide what to improve and what to keep doing well.
SIMPLE FROM THE START
A considered approach.
A lighter workload.
- Start with a free audit
Share your Google business profile. We review a small sample and show you how HOSPLIN could help.
- Agree your voice
We establish your tone, response preferences and the situations that need your attention before a reply is published.
- Keep learning from guests
Review replies and monthly insights give you a consistent routine for listening and responding.
CLEAR, MONTHLY SUPPORT
Start with one business.
Build from there.
Whether you welcome guests for a stay, a meal, a drink or an experience, Review Care gives your business consistent support. Extra locations, platforms, reply volume and historical backlogs are quoted separately.
REVIEW CARE
EUR 299 / month
Plus EUR 199 one-time setup
- One location and one Google business profile
- Up to 20 human-reviewed replies per month, in German or English
- Review checks twice weekly; drafts within two working days of each check
- One consolidated revision round per batch
- Publication after your approval, where delegated access is available
- Monthly guest-feedback summary and up to three practical suggestions
Setup includes your tone of voice, approval workflow and a short baseline check.
Month-to-month, paid in advance. Cancel before the next billing date. Final payable amount and any applicable tax treatment are confirmed in your written order.
Request your free auditSEE THE APPROACH
From a guest review
to a practical next step.
Illustrative example — a fictional guest scenario, not a client testimonial or measured result.
Guest feedback
“We enjoyed the food, but waited too long to order.”
A thoughtful reply
“Thank you for your feedback. We’re pleased you enjoyed the food, and sorry the wait to order affected your evening. Please contact the restaurant directly with your visit date and approximate time so we can understand what happened.”
A practical suggestion
Observe first-contact times over three busy services. Agree who supports a section when its server is occupied. Treat this as something to check, not a diagnosis based on one review.
LET’S START WITH YOUR GUESTS
A fresh look at
your online reputation.
Begin with a short review audit and a few examples of how your business could respond.
Email HOSPLIN
hello@gethosplin.com